THE ADHD BIG SISTER PRIVACY POLICY
(This Privacy Policy was last updated on 22/11/2024)
Introduction
At The ADHD Big Sister, accessible from www.theadhdbigsister.com, one of our main priorities is ensuring the protection and security of our visitor’s personal information. This Privacy Policy explains to you how your personal information is processed by Beautiful Inner Living including the ways in which we use it.
If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us by contacting us at [email protected].
This Privacy Policy applies to our online activities, including our courses registration service, and is valid for visitors to our website for the personal data that is shared with, and collected by The ADHD Big Sister though this channel. This policy does not extend to personal information subsequently collected in the event of an offline contractual relationship relating to direct one to one and/or group coaching, in which case a separate privacy notice will be provided to you at that time.
How we collect your personal data
The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to submit your personal information.
The ways in which we collect your personal information.
Get In Touch Form
> If you contact us directly through this form, we may receive personal information about you such as your name, email address or phone number, the contents of the message and any attachments you may send us, plus any other information you may choose to provide.
Our Newsletter
> When you submit your email address through the “Sign Up for The Newsletter” function for the purpose of receiving our newsletters.
Our Courses
> Our Courses site is hosted by Thinkific Labs Inc (“Thinkific”). They provide us with the online course creation platform that allow us to provide our product/services to you. When you create an account to enrol as a student or subscriber (“learner”) on their site for our courses, as part of the enrolling process, we collect the personal information you give us such as your name, email address and telephone number to enable us to provide you with the service and marketing.
Surveys & Feedback
> From time to time we may contact you to ask for you feedback on our website or courses for the purposes of improving our services.
How we use your personal information
The personal information that we have collected and hold about you will be used for the following purposes.
> Administering our website and business
> Enabling your use of the services available on our website
> Responding to your contact requests received through our website.
> Sending you our email newsletter if you signed up for it (you can unsubscribe at any time).
> Sending you email marketing communications about our courses, once you have registered for our courses section (you can unsubscribe at any time).
> Enabling your use of the services available on our website
> Providing services purchased through our website
> Informing you about changes to the course, to survey you about your usage, or collect your opinion
> Sending statements, invoices, and payment reminders to you, and collecting payments from you.
Our legal basis for processing
Get In Touch Form
> We will collect and process your personal information for the purposes set out in this privacy policy based on your consent as set out in Article 6 (1) (a) of the UK and EU GDPR.
Newsletter
> We will collect and process your personal information for the purposes set out in this privacy policy based on your consent as set out in Article 6 (1) (a) of the UK and EU GDPR.
Course Provision & Customer Management
> We will collect and process your personal information for the purposes set out in this privacy policy based on contract as set out in Article 6 (1) (b) of the UK and EU GDPR.
Surveys & Feedback
> We will collect and process your personal information for the purposes set out in this privacy policy based on our legitimate interests as set out in Article 6 (1) (f) of the UK and EU GDPR.
Where our lawful basis is consent, you can withdraw this at any time by contacting [email protected].
Who will we share your personal information with and why?
The ADHD Big Sister will only share your personal information with our third-party service partner Thinkific Labs Inc (“Thinkific”) for the purpose of signing up to and providing our online course service. You can read their privacy policy at https://www.thinkific.com/resources/terms-of-service/
Your personal information is stored through Thinkific’s data storage, databases and the general Thinkific application. They store your data on a secure server behind a firewall.
In general, the third-party providers used by us will only collect, use, and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
Payments:
If you make a purchase on their site, we use a third-party payment processor such as Stripe or PayPal. Payments are encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our site and related courses and its service providers.
For more insight, you may also want to read Thinkific’s Terms of Service here https://www.thinkific.com/resources/privacy-policy/
Retaining personal information
This Section sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations regarding the retention and deletion of personal information.
Personal information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
Without prejudice to the above article, we will usually delete personal data within 24 months.
Notwithstanding the other provisions of this Section, we will retain documents (including electronic documents) containing personal data:
> to the extent that we are required to do so by law.
> if we believe that the documents may be relevant to any ongoing or prospective legal proceedings; and
> in order to establish, exercise, or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).
Your individual rights (UK/ EU GDPR)
We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
> The right to access – You have the right to request copies of your personal data.
> The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
> The right to erase – You have the right to request that we erase your personal data, under certain conditions.
> The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
> The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
> The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at [email protected].
CCPA Privacy Rights (Do Not Sell My Personal Information)
Under the CCPA, among other rights, California consumers have the right to:
> Request that a business that collects a consumer’s personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.
> Request that a business delete any personal data about the consumer that a business has collected.
> Request that a business that sells a consumer’s personal data, not sell the consumer’s personal data.
> If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at [email protected].
Security
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
You are responsible for keeping any password you use for accessing our website services confidential; we will not ask you for your password (except when you log in to the courses section of our website).
Children’s Information
The ADHD Big Sister does not knowingly collect any Personal Identifiable Information from children under the age of 16. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will promptly remove such information from our records.
Cookies
We may use cookies or similar tracking technologies. This means information that our website’s server transfers to your computer. This information can be used to track your session on our website. Cookies may also be used to customize our website content for you as an individual. If you are using one of the common Internet web browsers, you can set up your browser to either let you know when you receive a cookie or to deny cookie access to your computer.
Complaints & Contact Information
If you would like to register a complaint, or simply want more information contact [email protected]